{"id":142,"date":"2023-06-16T12:27:06","date_gmt":"2023-06-16T05:27:06","guid":{"rendered":"https:\/\/sixways.co.za\/phuketexplore\/?page_id=142"},"modified":"2023-06-16T12:27:07","modified_gmt":"2023-06-16T05:27:07","slug":"refunds-policy","status":"publish","type":"page","link":"https:\/\/sixways.co.za\/phuketexplore\/refunds-policy\/","title":{"rendered":"Refunds Policy"},"content":{"rendered":"\n<p>Refunds Policy<\/p>\n\n\n\n<p>Effective Date: 15\/06\/2023<\/p>\n\n\n\n<p>Thank you for choosing Phuket Explore for your boat tours and excursions. We strive to provide you with exceptional experiences. However, we understand that circumstances may arise where you may need to request a refund. This Refunds Policy outlines the process, conditions, and timeframes for refunds to ensure a fair and transparent refund process for both our customers and our business.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Refund Eligibility<\/li>\n<\/ol>\n\n\n\n<p>1.1 Tour Bookings: Refunds may be available for cancellations or modifications to your tour bookings subject to the specific terms and conditions associated with each tour. Please refer to the cancellation policy provided during the booking process or in the booking confirmation email.<\/p>\n\n\n\n<p>1.2 Cancellations 24hrs prior to the tour date do not incur any changes.<\/p>\n\n\n\n<p>1.3 Cancellations within 24hrs of the tour date incur 100% cancellation rate.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\">\n<li>Initiating a Refund<\/li>\n<\/ol>\n\n\n\n<p>2.1 Contact Customer Support: To initiate a refund request, please contact our customer support team via email at <a href=\"mailto:travel@phuketexplore.com\">travel@phuketexplore.com<\/a>. Please include your booking details, including the tour name, booking reference number, and the reason for the refund request.<\/p>\n\n\n\n<p>2.2 Supporting Documentation: Depending on the circumstances, you may be required to provide supporting documentation, such as medical certificates, flight cancellation notices, or other relevant evidence to support your refund claim.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\">\n<li>Refund Process<\/li>\n<\/ol>\n\n\n\n<p>3.1 Assessment and Verification: Our team will review your refund request and supporting documentation, if applicable, to assess its eligibility based on the specific tour&#8217;s cancellation policy or the circumstances outlined in Section 1.<\/p>\n\n\n\n<p>3.2 Refund Approval: If your refund request is approved, we will process the refund within [X] business days. The refund will be issued using the original payment method used for the booking unless otherwise specified.<\/p>\n\n\n\n<p>3.3 Communication: We will notify you via email regarding the status and outcome of your refund request.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\">\n<li>Fees and Costs<\/li>\n<\/ol>\n\n\n\n<p>4.1 Administrative Fees: In certain cases, administrative fees may apply to cover processing costs associated with refund requests. These fees will be clearly communicated to you before the refund is processed.<\/p>\n\n\n\n<p>4.2 Third-Party Costs: If third-party services or products were included in your booking, such as transportation or accommodation, refund eligibility and associated costs may be subject to the respective third-party providers&#8217; terms and conditions.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\">\n<li>Contact Information<\/li>\n<\/ol>\n\n\n\n<p>If you have any questions or need assistance regarding our refunds policy, please contact our customer support team:<\/p>\n\n\n\n<p>Email: <a href=\"mailto:travel@phuketexplore.com\">travel@phuketexplore.com<\/a> Address: 7818 Soi Samakki 2, Rawai, Mueang Phuket District, Phuket 83100<\/p>\n\n\n\n<p>Please note that this Refunds Policy is subject to our Terms and Conditions. We recommend reviewing our Terms and Conditions for further information on booking cancellations, liability, and other important provisions.<\/p>\n\n\n\n<p>By using our website and booking our services, you acknowledge that you have read, understood, and agreed to this Refunds Policy.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refunds Policy Effective Date: 15\/06\/2023 Thank you for choosing Phuket Explore for your boat tours and excursions. We strive to provide you with exceptional experiences. However, we understand that circumstances may arise where you may need to request a refund. This Refunds Policy outlines the process, conditions, and timeframes for refunds to ensure a fair [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-142","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refunds Policy - Phuket Explore<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refunds Policy - Phuket Explore\" \/>\n<meta property=\"og:description\" content=\"Refunds Policy Effective Date: 15\/06\/2023 Thank you for choosing Phuket Explore for your boat tours and excursions. 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